Housing Associations

CMIS is an effective e-democracy solution to the regulatory and efficiency pressures on Housing Associations. The key areas CMIS can assist Housing Associations in are Performance Indicators, Gershon efficiencies, the Freedom of Information Act 2000 and e-democracy process management.

Performance Indicators

Housing Associations are under pressure to meet performance indicators across a range of areas. CMIS has specifically assisted in the attainment of:

  • GNP122 Percentage of tenants satisfied with the overall service provided by their landlord.
  • GNP123 Percentage of tenants satisfied with opportunities to participate in management and decision-making in relation to housing services provided by their landlord.

CMIS provides an overall improvement in service and decision making as it publishes all relevant information on the internet, provides an improved range of communication channels and significantly improves tenant feedback and participation abilities. By automating systems, providing a significant increase in efficiency and reduction in expenditure and employee time, CMIS provides a greater service whilst cutting back on resources.

Performance Indicators are to be refocused away from simple volume/cost relationships towards measures looking at the delivery of services to tenants and other stakeholders and their satisfaction with these. Focus will therefore be in the areas of the government's efficiency agenda, reductions in administrative burdens and improved communication methods. These are all areas in which CMIS has proved to be effective.

Gershon Efficiencies

CMIS creates efficiencies in line with points 2, 3 and 5 of the Gershon Review. Significant cost savings are achieved by CMIS through the long term elimination of paper. A reduction in the requirement for hard copy documents in turn decreases the need for traditional delivery methods resulting in further reduced costs as distribution is done electronically. CMIS provides a more transparent and dynamic method of working allowing departments to provide higher quality and a greater volume of output for the same effort. The need for duplication of effort (i.e. authoring and publishing multiple versions of the same reports for differing audiences) is eliminated resulting in efficiency gains, supporting allocative efficiencies. Many of these savings are cashable and can be released to enable further enhancements, and higher levels of efficiencies to be obtained.

Many of Enline's CMIS users have found that the major areas where efficiency savings have been identified following the adoption of the system are;

  • Printing and Distribution
  • General Meeting Management Administrative duties
  • Management Reporting
  • Dealing with external information queries
Learn more about the Gershon Review

Freedom of Information Act 2000

The Freedom of Information Act 2000 imposes a duty on public bodies to become more open and transparent in its dealings with the public by making information more readily available. CMIS can help an Authority to improve departmental efficiencies when dealing with Freedom of Information requests. In line with the Government IEG vision, the core objectives of the CMIS solution are to deliver an effective, transparent, open and accessible service to users based both within the Authority and the electorate at large; with due regard for privacy and confidentiality.

The democratic operations and outputs of a Government Agency are the main areas where the public have an interest and input to the process. This is why the publishing of committee related information via the Internet has been recognised as a priority by organisations such as yours.

E-democracy Process Management

As Democratic Boards within Housing Associations are made up of a number of representatives, publication, communication and access to democratic information for decision making, meeting agendas and management purposes are time consuming and complicated to efficiently distribute and print. Day to day duties within the democratic process is thus generally time consuming, inefficient and expensive. CMIS can automate this procedure to allow a much more efficient and effective process, allowing for a large reduction in employee time and expenditure on these duties as well as effective distribution to the different representatives.

For more information on CMIS please contact us on 0844 800 1985 or email cmis@enline.com.

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